2. Subject of Terms and Conditions

These Terms and Conditions (hereinafter, Conditions) apply to the use and transactions completed on the Website www.spanishofficialtranslations.com  (hereinafter, Website) through its tax number 76442923P with registered office at Calle Luigi Boccherini 1, 28660 Madrid.

These Conditions are a legally binding agreement between the user of the Website (hereinafter, Customer) and the Company with respect to the provision of sworn translation Services.

These Conditions will be accessible to the Customer before confirming an online order. The Customer will have the right to review them in full and will expressly accept them for the Provision of the Service when clicking on “I have read and agree to the Purchase Terms and Conditions and Privacy Policy” before clicking on “Place order”.

Alternatively, the Customer may also place an order by email using the contact form appearing on the Website. In this case, the Customer will confirm these Conditions in writing by responding to the e-mail address spanishofficialtranslations@gmail.com accepting the quotation provided.

These Conditions will apply in all cases without exception. No Particular Conditions will apply in any case, except if they are agreed in writing between both parties in a separate document. If Particular Conditions exist and in the event of finding a contradiction between the two documents, Particular Conditions will prevail, unless the General Conditions are more beneficial to the Customer.

Due to the continuous updating of these Conditions, the Customer will expressly accept them each time a new order has been placed to ensure an informed decision has been made about each Provision of Service.

3. Provision of Service

The Company provides a Service based on the provision of Sworn Translations in English and Spanish that are delivered via e-mail (and postal service for orders to Spain only). The Company assigns the Provision of the Service to a sworn translator accredited by the Ministry of Foreign Affairs and Cooperation of Spain. The sworn translator certifies with his signature, seal and certification that the translation is faithful and complete document into one language of a document written in another language.

By accepting the Service, the Customer agrees that they do not need a translation in a language other than those mentioned in the previous paragraph, that they do not need a notarized translation (notarial certification) and that they have consulted with the Recipient Entity their acceptance and validity requirements of sworn translations. The Company does not offer international posting services outside Spain. Customers without a postal address in Spain expressly agree that they will receive a sworn translation via e-mail exclusively and that they do not need a copy in paper (wet-ink signature copy). The Company is not responsible for any potential invalidation or non-acceptance of the sworn translation by the Recipient Entity due to the cases mentioned in the next paragraph as well as in cases described in Section 9.

The Company is not responsible for receiving inaccurate, incomplete, manipulated, falsified or modified documents for their translation that could affect the Provision of the Service and subsequently, the potential acceptance or validity of the translation by the Receiving Entity. Likewise, the Customer confirms that the Sworn Translator has no responsibility for the veracity, validity or accuracy of the content of the Original Document provided for its translation.

4. Order Acceptance

The Customer is considered to have accepted the Provision of the Service when (i) the Customer completes an online order through the Website, or (ii) the Customer confirms a quote via e-mail.

Likewise, the Customer accepts that the Provision of the Service will only begin when two conditions are met: (i) the Service has been fully paid for, and (ii) the Customer has provided all the necessary information (documents for their translation via e-mail). The Customer will not have the right to raise any type of claim or request a refund due to any delay into the Provision of the Service in the event of not meeting any of these two conditions.

5. Delivery Date of Service

The Company is responsible for contacting the Customer via e-mail after placing an order (both in cases of online orders and orders made by e-mail) to confirm a Delivery Date as well as to request any pending information needed from the Customer for the start of the Provision of the Service.

The Delivery Date will always be conditional on the Customer’s commitment to send the Original Documents for their translation and on the Company’s receipt of full payment for the Service. The Customer understands that the Service cannot begin until both conditions have been met. The Customer accepts that any delay in the submission of information to the Company may impact the Delivery Date. Should this happen, the Company will inform the Customer via e-mail to confirm a new Delivery Date conditional on the sending of this pending information.

The Company will use its best endeavors and all reasonable means to comply with the stated Delivery Date. In the event of not being able to meet the Delivery Date, the Company will contact the Customer by e-mail as soon as possible to agree on an alternative Delivery Date. In the event of both parties not agreeing on a new Delivery Date and as long as the order has been delayed for reasons directly attributable to the Company, the Company will make a refund for the undelivered part of the Service. The refund will be made to the same payment method that the Customer used in his original order.

Under no circumstances will the Company be responsible for any delay caused by force majeure or circumstances not attributable to it, including illness, accident or temporary disability of employees or technical errors in e-mail communication. Delays derived from force majeure or causes not attributable to the Company do not give the right to cancel the Service and issue a refund.

6. Quotation

The Customer has the right to contact the Website through its contact form to obtain a free and non-binding quote.

In the case of needing a quote, the Customer will provide the Company with the information necessary for its preparation. This information includes: document(s) to be translated, number of pages, source and target language, suggested Delivery Date, and Original Document(s).

The Customer has the right to receive a detailed quote that is IVA inclusive as well as an estimated Delivery Date (in all cases, subject to the conditions set forth in Clause 5). The Customer has the right to accept or reject this quotation. In the case of acceptance, the Company will send the Customer an order confirmation e-mail that will include a link to these Conditions as well as a summary of the order. The Provision of the Service will not begin until full payment and Original Documents for translation have been received.

7. Service Cancellation

The Customer has the right to cancel the Service for any reason, notifying the Company in writing through the e-mail address spanishofficialtranslations@gmail.com provided this notification occurs within 24 hours after placing an online order or confirming the quote via e-mail. In this case, the Customer will receive a full refund for their order. 

Due to the nature of this Service, Service cancellation is not allowed after 24 hours following the acceptance of the order, as the Service is considered to have entered into Production phase. 

8. Amendments to the Original Document

If the Customer needs to amend the Original Document initially sent for the Provision of the Service, they may do so up to 48 hours following the order date at no additional cost as long as the document is the same. If this happens, the Customer must inform the Company about the changes of this document with respect to the previous version provided. 

The Company reserves the right to charge the Customer an additional fee for amended documents submitted after this period. 

9. Refunds

The Service will be considered as Complete when the translation(s) has been sent to the Customer via e-mail along with its corresponding invoice. This excludes any additional delivery period until the Customer receives a physical order in their postal address in Spain as this is an uncontrollable factor for the Company. No refund will be accepted by the Company after the Service has been Complete as per the above definition. 

Notwithstanding the above, the cancellation and refund of the Service is allowed in the following cases:

1. Major translation errors. This applies to severe grammatical and spelling errors, a part of a text left untranslated, or translations with a clearly wrong meaning. Please note the following cases will not entitle the Customer for a refund: typographical errors, stylistic issues and translations based on personal taste, concepts discrepancies due to possible ambiguities found in the Original Document or disagreements related to the terminology used. 
2. Failure to meet the Delivery Date. If the company cannot meet the Delivery Date indicated in the confirmation email and in the event of both parties not reaching an agreement on an alternative date, the Company will make a refund of the unfulfilled part of the order. The refund will be made to the same payment method the Customer used when placing the order.

The invalidity or rejection of the Sworn Translation by the Receiving Entity will not give the right to a refund in any case, including but not limited to: incomplete translations due to receiving an incomplete Original Document, the need to obtain a physical translation (in paper) or a notarized translation, the receiving entity requiring legalization by Apostille or by signature on the translation as well as any country-specific requirements regarding the acceptance and validity of sworn translations. The cancellation from the Customer side of the paperwork or process, or any change of plans that motivated the need for a Sworn Translation will not give right to receive any refund.

In all cases, the Customer is responsible for seeking guidance from the translation Receiving Entity about their specific validity and acceptance requirements applying to their case. For this, the Company has set up several website messages advising the Customer to contact their translation Recipient Entity to ensure the Customer will make a fully informed decision about this. Orders confirmed via e-mail have also been notified about this. 

The Company deserves the right to cancel and refund any received order that may deem fraudulent or cause it a negative reputation impact as well as in cases when a submitted document is considered to contain a malware (see Clause 14) or the order to have been placed with incorrect prices (see Clause 16). 

Likewise, the Company reserves the right to cancel and refund any order whose documents provided by the Customers are deemed as incomplete, inaccurate, forged or tampered. The Company will also be obligated to cancel and refund the order if they are not able to reach out to the Customer via the e-mail address provided (e-mail verification). E-mail verification will happen when the Company has attempted to contact the Customer via email within 48hr from order date to confirm a translation Completion Date. When the Company has received two (2) bounced emails from the Customer after two (2) contact attempts, they will cancel and refund the order immediately. 

There are specific cases regarding translator availability when the Company may be forced to cancel and refund the Service too. This applies in a situation when the Company is not able to find a fit sworn translator to deliver the Provision of the Service or the Company cannot meet a reasonable SLA (Service Level Agreement) described as 2 working days for single-page certificates and 5-7 working days for other documents. This SLA excludes orders that have redeemed a coupon accepting an extended delivery period (starting from 5-7 working days from when the order is placed).  

10. Service Validity

The Company delivers Sworn Translations in accordance with current applicable Spanish regulations contained in Order AEC/2125/2014.

All Services provided by the Company are carried out by Sworn Translators accredited by the Ministry of Foreign Affairs and Cooperation of Spain in accordance with all the required formalities. This includes a mandatory certification, signature and seal of each translation to certify that the translation is true and complete document in one language with respect to its original document written in another language.

The Company’s sworn translation services provided are valid across any public and private entity in Spain, including overseas Spanish Embassies and Consular Offices as well as EU Member State countries* (*excluding notarized translations). When the sworn translation is to come into effect in a different country from those aforementioned here, the Customer is responsible for seeking guidance from their Recipient Entity to understand their requirements for translations’ acceptance and validity. 

The Customer understands that any information appearing on the Website regarding translation validity in other countries has purely a general guidance purpose and it should not be taken as granted and applicable to their specific case. 

In addition to the above, Sworn Translators are not responsible for the authenticity, accuracy, validity or veracity of the content appearing in the Original Document. The Company is released from any liability attributed to any translation error caused by incorrect or ambiguous terminology or wording appearing in the Original Document. Likewise, the Company is not responsible for any modification or amendment made to the Service (sworn translation) by the Customer or another entity after the Service has been delivered. 

Similarly, the Company is not responsible for the acceptance of sworn translations in a country other than Spain due to the existence of country-specific requirements, need of Apostille on the translation, or any other reason as described in Clause 9 (Refunds).

The Company is responsible for direct damages caused to the Customer for a maximum total compensation amount equivalent to the Service. Likewise, the Company does not assume any responsibility for any type of indirect damage or as a consequence of, nor for any type of direct or indirect damage derived from claims made against the Customer by third parties resulting from the services performed by the Company except if the Company has not acted intentionally in good faith. In all cases, compensation for damages will amount the equivalent to the Service paid. 

11. Digital Sworn Translations

The Customer is informed that as of March 2020, Sworn Translations with a digital signature are valid for their presentation in public and private organizations in Spain as well as in Embassies and Consular Offices abroad as long as they comply with the same formalities as wet-ink signature sworn translations (as contained in Order AEC/2125/2014). 

This is a form of document that does not contain a wet-ink signature (as it is not an in-paper original copy). When receiving a translation via e-mail, the Customer will be responsible for printing it to present it in paper to the relevant Spanish Recipient Entity. Unless clearly specified by the Spanish Recipient Entity, the translation will always need to be printed as they will not accept digital files. 

In any case, the Company will always send the Customer a copy of their Sworn Translation via e-mail and will deem the Service as complete in that case (see Clause 9). In addition to this and only for orders to Spain, the Customer will also receive a wet-ink signature copy of the Sworn Translation at no cost as long as the Customer can provide a postal address in Spain. 

The Company does not offer international posting services outside Spain. If the Customer cannot provide a postal address in Spain, the Customer will accept to receive a Sworn Translation via e-mail exclusively when placing an order (refer to Clause 3). The Customer is responsible to contact their translation Recipient Entity to verify their acceptance of not wet-ink signature translations before placing an order. 

Likewise, if the Service is bound to a country other than Spain, the Customer will verify with their translation Recipient Entity  to understand their translation acceptance requirements. 

12. Website Content Liability Waiver 

The Website platform and Content are provided “as it is available” and may include inaccuracies or typographical errors. We deny any liability of any kind, whether expressed or implied, as to the availability, accuracy, or completeness of the Website Content.

Likewise, the Content of the Website or any potential guidance provided via e-mail about the Service does not constitute or is intended to constitute legal advice of any kind. If you require advice, you should consult a professional or check with your document Recipient Entity. 

13. Accessibility

The Company is committed to guaranteeing the accessibility of their content for everyone. If you have any disability that limits you from accessing any part of the Website, please contact us through the Website Contact form including a detailed description of the problem you encountered. We will do our best to resolve this issue immediately as long as we can identify the issue and that we can resolve it with the tools at our disposal. 

14. Online Data Protection

The Company provides its Services with antivirus software and firewall protection to prevent any potential computer attacks. However, we decline any responsibility for damages caused by the possible transmission to the Customer of spyware, rootkits, ransomware, viruses, browser hijackers, adware, keyloggers, Trojan horses, worms and other types of malware.

Likewise, the Customer is responsible to verify that the Original Documents that they submit to the Company for the Provision of the Service are free of any virus before they are sent. In case of infection of our computer systems for reasons attributable to the Customer, the Company reserves the right to cancel the order.

Under no circumstances shall Company be liable for any direct or indirect damages (including damages for loss of profit or revenue, loss or corruption of data, software or database, or loss or damage to property or data) incurred by the Customer or third parties arising from the Customer’s access to or use of the Website.

16. Prices

The company reserves the right to modify the price of each Service appearing on the Website according to their own criteria. Due to the automation of online product data and orders, there is a possibility that the Website reflects wrong prices at some point and that orders may be generated showing an erroneous price.

The Company reserves the right to cancel the Service and refund the amount paid in the same means of payment if they consider that there has been an issue updating prices or data on the Website. 

17. Copyright

The Customer confirms that it has full ownership, use and transmission rights over the Original Documents provided for the Provision of the Service. In addition, the Customer guarantees that the publication, distribution, sale or any other use given to the final Service (sworn translation) does not violate any copyright, patent, trademark, confidential document or any other right. The sworn translation will be used exclusively for those purposes permitted by law.

18. Termination of Provision of Service

The Service will be considered to have been fulfilled completely and correctly when the sworn translation has been sent to the Customer by e-mail together with the invoice corresponding to the Service. This is regardless of the required shipping period for a wet-ink signature copy to arrive to the Customer (which applies to orders posted to Spain only).

In all cases, the Service will be considered as to have been Complete when sending the translation via e-mail along with the corresponding invoice for the service.  

19. Payment Methods

The Customer agrees to be ultimately responsible for the payment of the Service, even if it is not its final beneficiary (for example, a company that contracts this Service on behalf of another company or individual).

Unless otherwise agreed, the Company accepts the following payment methods when contracting the Service: debit and credit cards, Paypal.

In the case of not receiving payment, the Company reserves the right to cancel the order in full, without the Customer being able to raise any claim in this regard. The application of this clause will not exempt the Customer from paying the invoices owed to the Company to that date. 

20. Suspension of Service

The Company reserves the right to modify or cancel at any time, both temporarily and permanently, the Website and all services offered on it. Notwithstanding the foregoing, the Company agrees to deliver all accepted Services pending up to that moment in a timely manner. 

21. Billing

The Company has allocated a specific section on the checkout page where the Customer can include their billing information. In the case of confirming the order via email, the Company will request this information from the Customer by the same means.

The Company will issue the corresponding invoice together with the sworn translation via e-mail. Both documents will be provided in PDF format. The invoices will include all details and applicable taxes according to the current legislation and requirements of Spain.

22. Confidentiality

The Company undertakes to respect the confidentiality of all data, documents and any other information submitted by the Customer for the Provision of the Service. This commitment will be maintained from the beginning of any communication and it will remain in force after the end of the Service.

The Company guarantees that the information provided will not be used or communicated beyond what is strictly necessary for the Provision of the Service. Likewise, it guarantees that its employees operate under a full respect of the confidentiality and professional secrecy of all the data entrusted by the Customer.

However, the Company will not incur any responsibility in the event of any diversion or interception of any Customer information via the Internet due to reasons beyond the control of the Company (for example, a computer virus).

23. Modification of Terms and Conditions

The Company reserves the right to modify these Conditions at any time and without prior notice. In addition, it is responsible to keep these Conditions updated on the Website with its corresponding update date and accessible to the Customer. Any updated version of these Terms leaves all prior versions null and void.

24. Privacy Policy and Data Protection

You can access our Privacy and Data Protection Policy here.

25. Agreement Language

These Conditions have been published in both English and Spanish language. In the event of conflict between the two versions, the Spanish version will prevail. 

26. Governing Law

Should any legal disputes arise in relation to the interpretation or execution of these Conditions, both parties expressly waive any other jurisdictions that may apply to them and agree that the dispute shall be subject to Spanish law and the jurisdiction of the courts and tribunals of the city of Madrid.